Shipping policy

Where do you ship?

We ship to Canada, the United States, and most international destinations.

How much is shipping?

  • Free shipping on orders over $125 within Canada and the U.S.
  • Shipping rates are calculated at checkout based on weight and destination.
  • International orders may be subject to import duties and taxes.

Are duties included?

We do not offer prepaid duties or customs fees. International orders may be subject to import duties, taxes, and other charges upon arrival. These costs are the responsibility of the buyer.

How long does order processing take?

All orders are processed within 1-3 business days (excluding weekends and holidays). You will receive an email confirmation when your order has shipped.

How long does shipping take?

  • Canada: 3-9 business days
  • United States: 5-9 business days
  • International: Up to 8 weeks (varies by location and customs processing)

For Canadian, we offer Lettermail shipping as the most affordable option. However, this shipping method does not include tracking. If you need tracking or a faster shipping option, you can select an upgrade at checkout.

Do you offer local delivery or pickup?

  • Local Delivery: We offer free local delivery for customers located in Downtown Toronto, ON. This option will appear automatically at checkout if your address qualifies.
  • Toronto Downtown Pick-Up: If you’re located in downtown Toronto, we may be able to arrange an in-person pick-up instead of shipping! Please reach out to us before placing your order to confirm availability. We'd love to help if we can!

How do I track my order?

Once your order has shipped, you will receive a shipping confirmation email. If you selected a tracked shipping option, the email will include your tracking number.

What happens if my order is lost, delayed, or damaged?

We take great care in packaging and labeling every order to ensure it reaches you safely. However, once a package is in transit, delays, losses, or theft may occasionally happen beyond our control. If your order is significantly delayed, lost, or arrives damaged, please don’t hesitate to reach out to us at yippeedesign2024@gmail.com—we’re happy to help and will do our best to assist you!

Can I cancel or change my order?

If your order has not yet shipped, please contact us as soon as possible for any cancellations or changes. Once an order has been dispatched, we cannot make any modifications.

What if I entered the wrong shipping address?

Please double-check your shipping address before placing your order. If an incorrect address is provided and the package is returned to us, we will issue a refund for the order (excluding the shipping fee). You will need to place a new order with the correct address.

Important Notes:

  • Shipping rates and delivery times are estimates and may vary due to location, weather, and carrier delays.
  • Ensure your shipping address is correct before placing an order. Incorrect addresses may result in additional fees.
  • If you need expedited shipping, tracking upgrades, or insurance, please select an appropriate option at checkout or contact us before placing your order.
  • For any shipping-related questions, contact us at yippeedesign2024@gmail.com